3. Privacy Policy

Last Updated: April 23, 2026

JUVAPET ('we,' 'us,' or 'our') operates juvapet.store. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases. By using our Site, you agree to the collection and use of information in accordance with this policy.

3.1 Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, billing and shipping address.

• Payment Information: Credit/debit card details, PayPal or other payment method data (processed securely through third-party payment processors — we do not store card data on our servers).

• Device & Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages.

• Cookies & Tracking Technologies: See our Cookie Policy (Section 5) for details.

• Communications: Messages you send us via email, contact forms, or live chat.

3.2 How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders.

• To send order confirmations, shipping updates, and customer service communications.

• To improve our website, products, and customer experience.

• To send promotional emails and newsletters (only with your consent — you can unsubscribe at any time).

• To detect, prevent, and address fraudulent activity or technical issues.

• To comply with applicable laws and regulations.

3.3 Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted third-party service providers strictly to operate our business, including:

• Payment processors (e.g., Stripe, PayPal) to process transactions.

• Shipping carriers (e.g., USPS, UPS, FedEx) to deliver your orders.

• Email marketing platforms (e.g., Klaviyo, Mailchimp) to send communications.

• Analytics providers (e.g., Google Analytics) to understand website traffic.

All third parties are contractually obligated to keep your data confidential and use it only for the services they provide to us.

3.4 Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

3.5 Your Rights (California Residents — CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.

• Right to Delete: You may request that we delete your personal information, subject to certain exceptions.

• Right to Opt-Out: You may opt-out of the sale of your personal information. We do not sell personal information.

• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, contact us at support@juvapet.store or by mail at the address listed in Section 6.

3.6 Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

3.7 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

3.8 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated effective date. Your continued use of our site after changes are posted constitutes your acceptance of the updated policy.